RETURNS & EXCHANGES
Returns and Exchanges are accepted within 30 days of purchase apart from items marked as final sale. Please note, for international returns customers are responsible for all shipping fees. We do not offer exchanges for international orders. All custom products, including Oddli Crown Kits, are considered final sale and cannot be exchanges or returned. Orders placed with store credit can only be returned for store credit.
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Exchanges
With the exception of final sale items, we are happy to exchange your item for a different color or size for free (up to 2 exchanges per order). A shipping label will be provided for your exchange. Once the return is dropped off and on its way back to us, we will go ahead and ship out the exchange order. You can expect a follow up email with tracking information as soon as it ships. If you choose to exchange for store credit, this will be automatically issued once the return is dropped off in the form of a gift card via email.
Refunds
All returns for refund within the US will be subject to a $10 return shipping fee, which will be deducted from your refund. The return shipping fee will be waived on returns for store credit and exchanges. Once the return is delivered back to us, your refund will be automatically issued back to the original form of payment. A follow up confirmation email will be sent once the refund has been fully processed.
Sale Items
Sale items are only eligible for exchange and return for store credit. Items marked 45% off or more are considered FINAL SALE and cannot be returned or exchanged.
Gift Exchanges
If the item is a gift, the recipient just needs their order number and zip code to start a return.
Return Status
Please click here to check
on the status of your return.
ORDERS
Order Modifications
Orders are processed almost immediately. We’ll do our best to help you with any changes or cancellations before your order starts making its way to you. Send us a note as soon as possible at customerservice@oddli.com. Please include “Order Update” in the subject, along with your order information and specific change needed.
We are unable to refund or replace orders that are lost or stolen unless package protection was added at checkout. To ensure a smooth delivery, please double-check that your shipping address is accurate and secure.
Custom Lettering
The Oddli custom letters are cut out of deadstock fabrics selected by the Oddli design team, which are then hand-picked at random by our seamstress and cannot be customized further.
Gift Wrapping
Although we do not offer gift wrapping at this time, we can absolutely include a gift note in your order.
Discount Codes
We do not allow discount stacking, and promotional codes cannot be combined unless explicitly stated. Discounts must be applied at the time of purchase and cannot be applied retroactively to past orders.
SHIPPING
Lost Packages
We offer optional package protection at checkout for added peace of mind. If selected, this service covers issues such as lost, stolen, or damaged items, and you can file a claim through our portal to receive a free replacement or refund, subject to approval and availability.
If you added package protection to your order, please reach out to customerservice@oddli.com to start your claim. If package protection was removed at the time of checkout, we're unable to issue a refund or replacement and we recommend filing a claim directly
with the carrier.
Duties & Taxes
For any international orders, the customer is responsible for any additional duties and/or taxes associated with the item(s) in the order. These charges will reflect the cost of the product purchased.
Expedited Shipping
We offer expedited shipping (UPS 3 Day Select) at checkout. For extremely urgent delivery request, please send us a message at customerservice@oddli.com and we'll do our best to help!
PRODUCT & BRAND
Oddli Club
Oddli Club is a place where you get early access to products, exclusive pieces, and behind the scenes footage of the founders and Oddli team building the brand. Click here to apply.
Product Care
Oddli pieces are made to be worn, loved, and lived in. Each piece is designed with lasting quality in mind. Please follow care instructions closely to preserve the fabric and craftsmanship of your item.
Product Origin
Each Oddli piece is thoughtfully crafted in Los Angeles, California, through
long-standing partnerships with local & family owned manufacturers we’ve
worked with since the start of the brand. Select styles are also produced in
Jiaxing, China, in a women-owned factory dedicated to responsible and
sustainable practices. For a closer look behind the scenes, discover more on
Ellie’s TikTok.